Our client, a Hong Kong-based investment firm, faced limited monitoring capabilities, high operational costs, and SLA non-compliance affecting user trust. FPT was engaged to streamline operations by integrating infrastructure monitoring, service management, and 24/7 support using Centreon and Grafana for proactive detection of issues. ServiceNow served as the central ITSM platform, complemented by a 24/7 Level 1 Command Center for frontline support. Continuous tracking of key metrics like uptime and response time resulted in a scalable, cost-efficient solution that enhanced service quality and user satisfaction.