Our client is a leading insurance company in Asia with operations in nearly 20 markets. The company sought to modernize its workflows in underwriting, policy service, claims, and agent management as it encountered challenges in the rule management process for these functions. Partnering with FPT, the client implemented Smart Business Rule - FPT’s homegrown solution for automating business rule development and adaptation across business units and process stages. As a result, the client managed to achieve a 60% straight-through processing rate in underwriting, a 71% rate in POS, and fully automated its end-to-end healthcare claims process.