A South Korean IT services provider sought a vendor for comprehensive managed network support, including monitoring of WAN, LAN, Active Directory (AD), and vmCube, the project offered 24/7 bilingual support and rapid incident response. FPT was chosen for its exceptional customer service, tailored solutions, and reliable, high-performance support. The project's success was attributed to its high Service Level Agreement (SLA), bilingual support, clear implementation, and a responsive team, all contributing to quality outcomes and client satisfaction.