Future-Ready Digital Commerce

Modern e-commerce requires constant reinvention to enhance engagement, transaction value, and trust. AI integration is crucial, with 75% of sales expected on mobile devices by 2026.

80 %
der Verbraucher kaufen aufgrund personalisierter Erlebnisse ein – ein direktes Ergebnis der digitalen Transformation.
50 %
kürzere Markteinführungszeiten dank KI-gestützter Tools, die schnellere Produkteinführungen ermöglichen.
65 %
der Führungskräfte geben schnellen Erfolgen und einer agilen Marktreaktion den Vorrang vor langfristigen Strategien.

Serviceangebot

  • Customer Journey-Baseline & Empfehlungen

  • CX-Reifegradbewertung

  • Empfehlungen zur Marktstruktur (Marketingarchitektur)

  • Entwicklung einer personalisierten Strategie

  • Entwicklung und Einführung der Erlebnisplattform

  • Neuentwicklung / Migration / Upgrade

  • SEO-Dienstleistungen

  • Betriebsunterstützung

  • MarTech-Einführung & -Integration

  • Entwicklung & Rollout von Handelsplattformen

  • Neuentwicklung / Migration / Upgrade

  • SEO-Dienstleistungen

  • Einführung von B2C- / B2B-Plattformen

  • Betriebsunterstützung

  • End-to-End-Designservices

  • Erfolgsfaktoren für Design

  • Tiefgehende UX-Forschung

  • Nutzerzentriertes Design

  • Data Engineering & Analytics

  • Geschäftliche Einblicke

  • Kundendatenanalyse

  • Marketingdatenanalyse

Service offering illustration

Begleiten Sie Ihre Transformation

Herausforderungen für den Kunden
Unsere Lösung:
End-to-End-Customer-360-Softwarelösungen

Unsere datengesteuerten Strategien stärken Ihre Präsenz über mehrere Kanäle hinweg mit maßgeschneiderten Services, integrierten Kundendaten und personalisiertem Marketing. Dies steigert die Kundenbindung und erschließt neue Umsatzquellen.

Technologien der nächsten Generation

Wir investieren in modernste Technologien, um intelligentere Lösungen zu entwickeln und die Qualität der Gesundheitsversorgung zu verbessern. Unser Fokus auf KI zeigt sich in globalen Partnerschaften mit NVIDIA, Landing AI, Microsoft und weiteren.

Fachwissen und Erfolge in verschiedenen Branchen

Mit über 20 Jahren Erfahrung in unterschiedlichen Branchen liefern wir messbare Ergebnisse. Bei einem multinationalen Hersteller stieg der E-Commerce-Umsatz um das 1,5-Fache. Eine Immobiliengesellschaft aus Singapur verzeichnete 20 % mehr wiederkehrende Kunden. Für eine Fluggesellschaft konnten wir den Website-Traffic zweistellig steigern und die Betriebskosten um 40 % senken.

Qualifizierte Talent-Pipeline

Unser globales Team aus 30.000 Fachkräften – darunter über 500 spezialisierte Ingenieure im Bereich Digital Commerce & Experience – ist hochqualifiziert und wird kontinuierlich weitergebildet. Unsere Talente greifen außerdem auf das Fachwissen und die Netzwerke von Adobe, Salesforce, Liferay, Shopify u. a. zurück, um Kunden weltweit erstklassige Services zu bieten.

End-to-End-Customer-360-Softwarelösungen

Unsere datengesteuerten Strategien stärken Ihre Präsenz über mehrere Kanäle hinweg mit maßgeschneiderten Services, integrierten Kundendaten und personalisiertem Marketing. Dies steigert die Kundenbindung und erschließt neue Umsatzquellen.

Technologien der nächsten Generation

Wir investieren in modernste Technologien, um intelligentere Lösungen zu entwickeln und die Qualität der Gesundheitsversorgung zu verbessern. Unser Fokus auf KI zeigt sich in globalen Partnerschaften mit NVIDIA, Landing AI, Microsoft und weiteren.

Fachwissen und Erfolge in verschiedenen Branchen

Mit über 20 Jahren Erfahrung in unterschiedlichen Branchen liefern wir messbare Ergebnisse. Bei einem multinationalen Hersteller stieg der E-Commerce-Umsatz um das 1,5-Fache. Eine Immobiliengesellschaft aus Singapur verzeichnete 20 % mehr wiederkehrende Kunden. Für eine Fluggesellschaft konnten wir den Website-Traffic zweistellig steigern und die Betriebskosten um 40 % senken.

Qualifizierte Talent-Pipeline

Unser globales Team aus 30.000 Fachkräften – darunter über 500 spezialisierte Ingenieure im Bereich Digital Commerce & Experience – ist hochqualifiziert und wird kontinuierlich weitergebildet. Unsere Talente greifen außerdem auf das Fachwissen und die Netzwerke von Adobe, Salesforce, Liferay, Shopify u. a. zurück, um Kunden weltweit erstklassige Services zu bieten.

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Success Stories

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Case Study

Boosting 25% in Website Traffic for A Leading Healthcare Provider

FPT Software partnered with one of Asia's leading healthcare providers to enhance customer and employee experiences. Through extensive consultation and the implementation of Sitecore's XM Cloud, we delivered a lower bounce rate, increased traffic, and longer average time on page.

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Case Study

Elevating Digital Customer Experience for a National Airline

FPT Software helped a prominent Southeast Asian airline transform its digital experience. Facing outdated UI/UX, system incompatibility, and high maintenance costs, we integrated a content management platform, a marketing platform for real-time campaigns, and a CRM tool to streamline sales processes.

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Case Study

Transforming Experience Platform for a World-class Airport

Our client, a leading international airport, sought FPT Software's help to revamp their mobile app. We enhanced user experience through personalization and cohesive marketing integration, ensuring quality assurance and agile development. This led to increased revenue and higher monthly user engagement.

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Case Study

Website Transformation for a Vietnamese Commercial Bank

FPT Software partnered with one of Vietnam's largest banks to revamp their website, addressing unintuitive UI/UX and an ineffective CMS. Over five years, we developed a well-structured site and delivered results including an SEO score of 80/100, faster development, and enhanced customer experience with Sitecore.

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Insights

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Press Release
Customer Data Platforms (CDP): Benefits, Key Features, and Top Choices for E-Commerce Businesses A Customer Data Platform (CDP) is a solution that integrates customer data from diverse channels, systems, and data streams into a unified profile. It features a comprehensive customer database, automation tools, and management resources designed for streamlining multi-channel campaigns, real-time interactions, and data integration. As a trusted partner with major Digital Commerce and Experience players, FPT Software aims to deliver cutting-edge solutions and end-to-end services to help our clients reinvent the digital shopping experience. 
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Press Release
Generative AI in E-commerce: 5 Ways to Reshape Businesses The application of generative AI in e-commerce has transformed the industry and enhanced every aspect of online enterprises. According to Forrester, generative AI will have an average annual growth rate of 36% by 2030, accounting for 55% of the AI software market. As the AI market is expanding, e-commerce companies should harness this innovative technology thanks to several benefits it offers. 
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Press Release
FPT Announced a Partner Ecosystem with Global Tech Giants, Promoting AI Factory Development and Operations in Vietnam and Japan Global leading IT firm FPT has announced a partner ecosystem of global pioneer technology organizations, including NVIDIA, SCSK, ASUS, Hewlett Packard Enterprise, VAST Data, and DDN Storage
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Press Release
FPT Software Bags Gold in Adobe Solution Partner Program Global IT company FPT Software recently became a Gold Partner in the Adobe Solution Partner Program with a Specialization in Commerce, underscoring its expertise and capability to deliver tailored e-commerce and digital experiences at scale.
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Press Release
FPT and Sitecore Launch ON.E, an e-Commerce Accelerator to Transform Digital Commerce Experience Designed to drive digital commerce success, ON.E cuts time-to-market by over 30%, reduces costs by up to 55%, and delivers seamless, scalable shopping experiences across all channels.
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Client Testimonial

quote The close relationship between a leading technology company and a top retailer will undoubtedly contribute to the successful digital transformation, creating a multi-industry, high-tech retail foundation.
FPT Long Châu
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