The Enterprise Resource Planning (ERP) system has emerged as the backbone for most firms. It integrates every facet of an operation in a single user interface, allowing firms to effectively manage their business and automate several back-office functions. As one of the biggest European firms based in Germany, the Client has soon realized and leveraged the benefits of ERP. Their SAP ERP system has been in continuous operation to fulfil the needs of almost 15,000 users. Since several processes within ERP need IT support, the Client wants to have responsive maintenance services which ensure proper system performance and minimize the impacts of any disruption to its 15,000 end-users. This case study features how FPT provides a comprehensive application maintenance service for a multinational energy provider.