Sales or production might be the divisions that help an enterprise grow and expand, yet back office is the foundation for operational success. An efficient back office ensures the health of a business and allows it to focus on core competencies. In an attempt to streamline this crucial function, many organizations have been turning to technological advancement, especially RPA – as a quick and easy approach to operational optimization. This case study provides a closer look at how automation shall be deployed for back-office activities to secure the best results.