Our client - a leading producer of seasoning products - sought FPT Software’s expertise to manage Application Maintenance and Support due to the new SAP modules and provide extra training for users to familiarize themselves with the new system. As a solution, FPT Software applied AMS Pair Working Model to ensure the uninterrupted availability of services, implemented ITIL (Information Technology Infrastructure Library) practices, and allocated resources to work on different SAP modules. As a result, our client experienced robust systems across all company offices, optimized cost with FPT Software's resource allocation strategy, and improved workflow from the sales department to head offices.