In recent years, Robotic Process Automation (RPA) has expanded its market share across several industries, including Finance, Information Technology (IT) and Telecom, etc. Noticeably, banks and other financial institutions spent most of their budget on RPA implementation. The industry involves voluminous repetitive and rule-based tasks while requiring a high level of compliance and accuracy, as one single error may result in significant economic losses. This is especially true for banks, which are under pressure to resolve inefficiencies and drive enhanced operational excellence

Located that RPA is the most potential rescuer to deal with repetitiveness in daily IT operation, the client has collaborated with FPT in design and implementing a tailor-made comprehensive RPA solution – akaBot. The most crucial question for both the bank and FPT is to define which particular process RPA should be implemented. akaBot consulting team has analyzed the current status of daily IT operation and suggest three main types of tasks that are most beneficial to banks for adopting RPA